How We Work
We emphasize transparency, honesty, and openness, and want our people to feel courageous enough to challenge the status quo.
Sugar has built our foundation on a workplace culture where every team member feels valued, supported, and recognized. Here, you’re not just a number; you’re a human whose growth and happiness matter every day.
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DE&I: Empowering Every Voice
We've seen firsthand how diversity fuels innovation, leading to superior products and a workplace that celebrates authenticity. We're dedicated to constant improvement, regularly assessing and sharing our progress as we work toward a more inclusive and diverse environment.
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Impact Through Innovation
Our commitment to innovation drives us forward, with a focus on verticalization and generative AI to lead the CRM industry. At SugarCRM, we offer opportunities to make a real impact and grow your professional skills and industry influence through our innovative tools and resources.
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Work-Life Harmony & Flexibility
We prioritize work/life harmony by offering unmatched flexibility, ensuring we focus on providing value for our customers without compromising personal well-being.
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Staying Well-Connected Remotely
At Sugar, we’ve taken the digital leap to foster a vibrant and connected community, leveraging fun and meaningful chat channels for daily interactions.
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Giving Back
We believe in the power of giving back through local volunteering, remote participation, and social impact initiatives. At Sugar, we nurture a culture that fuels personal, professional, and business growth through meaningful work and mutual support.
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Your Future at SugarCRM
Join us at Sugar where your career is nurtured, your contributions are celebrated, and your well-being is paramount. Discover what it's like to actually work in an environment where you're empowered to be your best self and where your journey toward professional excellence and personal satisfaction goes hand in hand.
“I joined SugarCRM 6 years ago as a Senior Software Engineer and was given the opportunity to grow into a leadership role. The company's unwavering support, resources, and encouragement played a critical role in my professional growth.SugarCRM has been an exceptional place to work. The culture is fantastic, and the people, especially the engineers, are amazing. Everyone is passionate about their work and genuinely cares about the success of the company.”
“I joined SugarCRM 6 years ago as a Senior Software Engineer and was given the opportunity to grow into a leadership role. The company's unwavering support, resources, and encouragement played a critical role in my professional growth.SugarCRM has been an exceptional place to work. The culture is fantastic, and the people, especially the engineers, are amazing. Everyone is passionate about their work and genuinely cares about the success of the company.”
Keshav Adunuthula
Senior Manager, Engineering
Remote - United States
I have been with SugarCRM for 8 years. I joined a small team which became like a second family. I was given the opportunity to build our team and grow my leadership skills. My transition to Staff QA Engineer has given me further responsibilities and exciting challenges. SugarCRM is a great place to grow and learn and the colleagues are always available to support one another.
I have been with SugarCRM for 8 years. I joined a small team which became like a second family. I was given the opportunity to build our team and grow my leadership skills. My transition to Staff QA Engineer has given me further responsibilities and exciting challenges. SugarCRM is a great place to grow and learn and the colleagues are always available to support one another.
Alexandra Voiculescu
Staff QA Engineer
Craiova, Romania
The People. The Passion. The Success.
SUGAR CODE OF GROWTH
At Sugar, we abide by the Sugar Code for Growth: part manifesto, part who we are, and part who we want to be.
We are driven by a shared passion for our culture and a desire to build a deep-rooted organization and brand built to fuel growth.
Sweeter outcomes await when we enable our business and our customers to grow.
“I enjoy working in a global company because it allows me to collaborate with my Latin American clients. I began as a BDR two years ago and was later promoted to CSM. This company offers us growth opportunities, which I truly appreciate.”
Ariana Dos Santos, Customer Success Manager
Sugar’s company culture is all about taking care of yourself and taking care of others, and it’s very apparent, even in one of our core values, which is “Yes, if…” It’s making people feel that their ideas are heard and their ideas are possible, and you can’t have a better place to work than that.
Tara Gray, Event Marketing Manager
SugarCRM has helped me with remote life by just being available as a remote employee. I can be there for my family. I have two little kids, so I can help with school pickups and drop offs. I can get dinner ready as long as I’m still doing all my job, all my tasks, getting my whole work done, everyone’s happy and that’s nice and comfortable for me.
Alex Nassi, Digital CX Operations Director
Benefits & Perks
Sugar is committed to fostering growth and enrichment for our teams worldwide. We offer a comprehensive range of benefits designed to support the well-being of our global employee base. From tailored wellness programs to diverse benefits, discover how we invest in you.
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Flexibility First
Embrace the freedom to work remotely, hybrid or in-office, depending on the role and location.
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Future-Proof Finances
Benefits from retirement and savings plans designed to secure your financial future.
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Healthcare Excellence
Comprehensive healthcare packages tailored to meet your needs and those of your family.
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Recharge and Refresh
Enjoy flexible paid time off to rest, rejuvenate, and pursue passions outside of work.
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Tailored Regional Perks
Experience unique benefits that cater to each geographic region, ensuring great work experiences regardless of location.
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Comprehensive Wellbeing Support
Participate in our global wellness reimbursement program, complemented by virtual wellness activities and resources dedicated to nurturing your physical, mental, and emotional health.
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Empowerment Through Learning
Leverage extensive learning and development resources to gain new skills, earn certifications, and advance your career.
OUR VALUES
Stronger Together
We know our impact is always greater when we work and have fun as one team. We unite to deliver results for our company and our customers. We celebrate and respect diverse talent, perspectives, and experiences.
Drive for Results
We focus on and share positive outcomes. We prioritize the right stuff. We hold ourselves accountable for our choices, and their impact.
Just Fix It
We believe simplicity is a competitive advantage. We are empowered to remove complexity and scrap the unproductive and unnecessary. We are curious and ask ‘why?’
Embrace Change
We know that if we’re not evolving, and improving—we’re falling behind. We challenge the status quo with open minds, focus, and resilience. We value a learning mindset and turn a setback into an opportunity.
Believe in ‘Yes if’
We think solutions rather than roadblocks and obstacles. We push ourselves to see the bigger picture. We knock down barriers to ensure success for our company and our customers.