Pricing rules and terminology may vary by product. Please see Product Specific Terms for more information.
See current SugarCRM Customer Terms of Service.
| Topic | Description |
|---|---|
| Predictable Pricing | SugarCRM gives customers predictable pricing in the form of set annual uplifts applied to the total amount of subscription fees paid in the previous year. The set annual uplifts are:
Annual uplifts are applied on previous year’s total amount of subscription fees excluding deployment incentive or one-time discounts. Annual uplifts are applicable upon each renewal event or on contract anniversary in case of multi-year contracts. Total amount of subscription fees inclusive of annual uplifts are capped at the current list price. Exceptions include drop in seats or downgrade of edition; customer-initiated partner change request; reducing contacts in the case of Sugar Market; and one-time promotional pricing (e.g. Sugar Sell Essentials to Sugar Sell Advanced promotional discount). Any renewal in which subscription volume decreases (for example but not limited to, reduction of seats, reducing Sugar Market contacts, or downgrading editions) will be priced at list price. SugarCRM will continue to honor any contractually committed price. Please note the number of Subscription User seats purchased under an order cannot be decreased during the subscription period applicable to that order. |
| Automatic Renewals | The initial subscription term of the subscription-based Services continues for the subscription term specified in your subscription order. Unless otherwise stated in your subscription order, your subscription will automatically renew and continue to renew for a term equal in duration to the initial subscription term and with the subscriptions then in effect unless either party gives the other party prior written notice of an intent not to renew at least 30 days prior to the expiration of the applicable subscription term or renewal term. |
| Managed Storage | The Database and File Managed Storage allocations for your SugarCloud instance is based on your product and the number of licensed users. Further details are on this link. Please refer to SugarCloud Insights to view you current usage. It may take 24 hours to reflect your data deletion in SugarCloud Insights. Managed Storage overages will be invoiced automatically each quarter. Please contact your your sales or partner representative if you wish to pre-purchase additional Managed Storage allocation at a discounted price. |
| Minimum License Count | Effective July 18, 2024, the Minimum Subscription Count (except Sell Essentials which remains at 3) has been set to 10. Upon any renewal of a Subscription Term, the number of such Subscription licenses cannot drop below the Minimum Subscription Count. Notwithstanding anything to the foregoing, existing Customers beneath the Minimum Subscription Count are not required to purchase additional Subscription licenses to attain the Minimum Subscription Count, but are required to maintain their existing Subscription license count upon renewal. |
| Contact-Based Pricing for Sugar Market | The Sugar Market base package includes 10k marketing contacts. Additional marketing contacts are sold in increments of 10,000 at $150.00/month per 10k increment. A Contact definition is located on our support site. More details. |
| Sugar Serve for Sell Subscription Users | A Sugar Serve for Sell subscription user may only be purchased in addition to an existing Sugar Sell Advanced or Sell Premier subscription user to be used by the same user. These subscription users are not available independently of a Sugar Sell subscription user. |
| Sugar Sell for Serve Subscription Users | A Sugar Sell for Serve subscription user may only be purchased in addition to an existing Sugar Serve subscription user and should be used by the same user. These subscription users are not available independently of a Sugar Serve subscription user. |