Start Creating Customers for Life
Learn how you can:
- Measure and monitor first response SLA and ensure customers SLA requirements are met
- Give customers the answers they need while minimizing support costs using robust self-service tools
- Automatically route cases to get people to the right people
- Quickly understand problem areas with time-aware case tracking, reports, and dashboards
See The Recognition We’ve Earned Over the Years
What Our Customers are Saying on G2
Luke R.,
Electrical/Electronic Manufacturing,
Mid-Market (51-1000 employees)
More Than a CRM
Our implementation of SugarCRM was initially carried out by a third party and in a very short space of time. We, the users actually had no input for the system decision, we were just given it and none of us had heard of it... This meant we were able to continue 'as we were', but was far from a finished thing.
Read Full ReviewWill D.,
Chief Marketing Officer,
Mid-Market (51-1000 employees)
Customer Service and Product Agility
The organization behind Sugar is first-class from a client experience standpoint. The product offers a level of agility you do not get with the incumbent CRM cloud solutions, yet it provides an enterprise solution meeting the needs of a $100M+ company.
Read Full ReviewVerified User,
Accounting, Small-Business
(50 or fewer employees)
At the Top of your Tech stack
Sugar has insanely robust reporting capabilities. Upper management asks a question, we have an answer; the ability to either filter for data or create a report is a feature we can't live without. Sugar's customer support and integration teams go above and beyond to troubleshoot the rare issue with very timely responses.
Read Full ReviewMelissa C.,
Customer Service Rep,
Small-Business (50 or fewer employees)
Amazing and Flexible CRM
The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes.
Read Full ReviewMark B.,
Small-Business
(50 or fewer employees)
Great Product and Service!
We have been using Sugar Sell for 12 years and it has been one of the best investments we have made for our business. We are able to track correspondence, collate invaluable data and gain a regular snapshot of any of the numbers we choose within our business. We are also able to capture and track all of our relevant documentation so that we know we are compliant.
Read Full ReviewVerified User,
Business Supplies and Equipment,
Mid-Market (51-1000 employees)
Improved Efficiency with Sugar Sell
We have been able to improve our sales efficiency significantly (~40%) with enhanced reporting capabilities, connecting our CRM with other data sources, etc to give our sales team more time to focus on selling and enabling them to work smarter.
Read Full ReviewMike S.,
Small-Business
(50 or fewer employees)
A Truly Flexible CRM
The best thing about Sugar Sell is that it fits seamlessly into our way of doing business.We started to use SugarCRM over a decade and a half ago as our business had started to pick up and handling new business contacts was becoming unmanageable. We had grown to a point where we needed a system to house our data in a way that was easy to input, search for and use in our sales and service delivery processes.
Read Full ReviewImagine What You Can Achieve When Seeing Your Customers in High-Definition
50% Increase in Acquisitions
110% Increase in Pipeline
100% User Adoption
139% Increase in ROI