Picture this … For more than 80 years, you have supported people in their later life, to achieve their needs and aspirations. With 80 care homes, 59 retirement living schemes and 43 MHA Communities hubs, older people forge friendships, find comfort and spirituality through the services you offer.
But manual, paper-based processes and administration functions designed to support service provision are struggling to keep up with user demand, putting unnecessary strain on teams and stifling service improvements.
So, you turn to SugarCRM to provide a centralised solution which would streamline operations by removing unnecessary, duplicate data entry and provide accurate insights accessed with ease.
Now, you have central oversight of members and activities. Users can create tasks and track actions to ensure no one falls through the cracks. Management of records is improved. Quality and robustness of data leads to clarity and more informed decision making. Administration time has significantly reduced, as has time spent identifying the correct data for external reporting.
Sugar PARTNER
We’re an independent consultancy that works with leading digital solutions for CRM (Customer Relationship Management) and business processes. We’ve helped hundreds of teams across Ireland, the UK, and Europe roll out customised systems that make their work lives easier, so they can better serve their customers. We dedicate our time to getting to know our clients to find the right solution for their business, build workflows that make sense, enhance cross-team communications, and create automations that cut through admin so everyone can focus on what matters – their customers’ success.