Equip Your Customers With the Information They Need
With Sugar’s Self-Service Portal, customers can easily search your knowledge base, get questions answered instantly and open cases for extra assistance—all without ever having to pick up the phone. Minimize overall caseload and resolve issues faster.
Improve Customer Experience
Provide customers 24/7 online support – Let customers find answers their way – quickly, easily and without having to pick up the phone.
Reduce Costs
Decrease the overall inbound calls and ticket volume. Self-service results in reduced operational and infrastructure costs.
Faster Resolution Time
Customers can self-serve quickly while keeping agents free.
Create a Comprehensive Knowledge Base
Help customers help themselves with robust FAQs, tutorials, step-by-step guides and more. Sugar Serve makes it easy to create a fully-stocked knowledge base that’s intuitive to use and easy for your customers to search.
Minimize Support Costs
Reduce the need for inbound support calls by creating an online environment where customers can immediately find answers to their questions, submit troubleshooting tickets, track open cases and more.
Customize the Experience
Sugar’s portal theme designer provides a WYSIWYG design tool to easily customize the look of your portal and ensure compliance with your company branding standards. With control over the visibility of fields, cases, and notes, and ability to define custom workflows using portal fields, you can optimize the user experience of your portal.
Make it Easy for Your Customers
In addition to browsing articles and reaching out for assistance on issues, Sugar’s Self-Service Portal is the place your customers will come to communicate with support agents through SugarLive’s embedded chat, notes and attachments.