Leadership

David Roberts has spent a career empowering customer-facing organizations to excel at knowing their customers and in driving exceptional marketing, sales and service engagement. He is currently President and CEO of SugarCRM and is responsible for leading the vision, culture, strategy, and operations of the company. David has led exceptional companies and teams for 30 years with publicly listed and private equity-backed companies, with a focus on profitable growth and successful M&A.

He joined SugarCRM from Alchemer, a global SaaS company focused on helping 12,000 global customers improve their customers’ experiences (CX) and their customer and employee feedback programs. He served as CEO and Director during a period of incredible growth and scale; rebranding and repositioning the company and selling the business to KKR. In prior leadership roles, David was a Senior Partner in Accenture’s CRM practice, the CEO of ReedGroup (now part of Alight), and a cabinet member in Denver Mayor,John Hickenlooper’s administration.

As SugarCRM’s chief marketing officer, Clare Dorrian is responsible for overseeing the company’s overall integrated marketing strategy. She leads the customer marketing, revenue generation, product marketing and marketing operations teams.

Dorrian joins Sugar after more than five years as VP of Marketing at Verint Systems, where she led all facets of demand generation, brand and creative for the customer engagement portfolio. Prior to Verint, she held various international marketing roles in the CRM software market at KANA Software, Sword Group, Ciboodle and Graham Technology.

Clare is a results-oriented, creative and passionate marketing professional with a record of driving customer acquisition as well as brand and market awareness working for B2B software companies of various sizes. Highly motivated and known for her energy and commitment to teamwork, she prides herself on inspiring marketers to create real-world results that are good for business and good for customers.

While born and bred in the UK, Clare currently resides in San Francisco. She holds an MA with Honors from Glasgow University.

Paul is a senior executive with over 25 years of experience serving midmarket organizations and Global 1000 companies. As EVP of Product, he led product strategy and development at Epicor Software Corporation, one of the largest enterprise software companies globally and a leader in delivering business software solutions to the manufacturing, distribution, retail, and services industries. Epicor serves over 20,000 customers across over 150 countries and employs more than 4,600 people. Under his guidance, Epicor’s product solutions have consistently been recognized by leading industry analysts and media members, including being named a visionary in the ERP Gartner Magic Quadrant for the fifth consecutive time.

As Chief Revenue Officer, James is a veteran of the technology arena, with over 23 years of ERP, CRM and IT Service Management experience. At Sugar, he is responsible for overseeing all aspects of sales, marketing, and service for the region. His most recent role was at Saba, a leading talent management company, where he spearheaded the Go-To-Market functions across the EMEA region. While there, he was also a key member of the leadership team integrating two major acquisitions, with the business seeing growth from 80 to 500+ employees.

Throughout his career, James has been the executive sponsor for deployments of Salesforce.com and has witnessed firsthand the frustration in his own teams due to complexity and a lack of usability. As a result, he is passionate about evangelizing Sugar’s next-generation CX capabilities that create customers for life.

As SugarCRM’s Chief Legal Officer, Vincent Lowder is responsible for overseeing the company’s overall legal operations and brings extensive experience in the computer software, SaaS and consulting services industry, in both the publicly held and private growth markets.

Vincent joins Sugar after more than 20 years with Epicor Software Corporation, holding positions as Chief Legal Officer and Treasurer, where he helped the company grow from $100 million to $1B in annual revenues.

After obtaining a B.A. in Political Science from UCLA, Vincent studied at Loyola Law School before practicing with the Jones Day and Paul Hastings law firms. Vincent is also a Certified Public Accountant (inactive).

Clint helped found SugarCRM in 2004 with the goal of enabling companies around the world to turn their customers into loyal fans. Today, he leads strategy and acquisitions for the company. Clint was one of the original architects and developers of the Sugar application and has focused on building out the product, company, partners and community in a variety of executive roles.

Prior to co-founding SugarCRM, Clint held senior roles in the development, professional services and product management organizations at Epiphany, Octane Software and Hewlett Packard. He has 20 years of experience in the enterprise software industry and over 15 years designing and building award-winning CRM software solutions. Clint holds a BS in computer science from Cal Poly, San Luis Obispo and is the co-author of multiple CRM software patents. Clint enjoys traveling and speaking at conferences on a variety of customer experience and entrepreneurship topics, and has visited SugarCRM customers and partners in over 25 countries.

As SugarCRM’s chief customer officer, Chris Pennington is responsible for the Sugar customer journey. He leads the global Professional Services and Support business units to drive world-class outcomes leading to best-in-class customer satisfaction, retention, and referenceability.

Pennington joins Sugar after more than twelve years at Professional Advantage PTY Ltd., a global Independent Software Vendor and Reseller of IT business systems to medium-large scale organizations. While at Professional Advantage, he oversaw revenues of more than $50M as vice president of the US and general manager of Australia. He brings a wealth of experience across a broad portfolio of SaaS and on-premise products and services, to include CRM and managed services.

Prior to Professional Advantage, Pennington held executive senior level roles at Epicor Australia, Intelligent Building Solutions, Cedar Enterprise Solutions and Interleaf. He holds a BSc degree in Mathematics with honors from De Montfort University in the U.K. and PMP certification from the Sydney chapter of the Project Management Institute.

As CFO, Matt brings over 20 years of financial leadership experience to Sugar, most recently serving as CFO of two Vista Equity Partners portfolio companies, Poppulo and EagleView. Prior to this, he spent eight years at United Technologies Corporation in divisional CFO roles. He has extensive experience in creating value and driving profitable growth in both public and private companies. At Sugar, Matt is responsible for providing leadership of the Finance function as well as strategic recommendations to the executive team and board of directors.

Matt holds a B.S. in Accounting from the State University of New York at Buffalo as well as an MBA in Finance, Marketing and Economics from the Simon Business School at the University of Rochester. He is also licensed as a CPA in the state of New York.

Zac leads SugarCRM’s globally distributed product management, user experience, and engineering organizations. He is responsible for defining the product vision and strategy of the Sugar platform and for the execution of that strategy. He has over 25 years of experience in technology companies having held a variety of leadership roles.

Previously, Zac served as Senior Vice President of Product, where he drove the strategic vision for the Sugar platform. Before SugarCRM, Zac held management positions at Geeknet, Mitel, VA Linux Systems and Corel Computer Corp.

As Chief Human Resources Officer, Shana Sweeney brings more than 20 years of experience across a broad array of industries and company sizes. She is responsible for providing an exceptional employee experience by ensuring that Sugar’s employees come first.

In 2015, Shana joined SugarCRM from Nuna Inc., where as co-founder she was instrumental in helping to build the company from the ground up.  Prior to Nuna, she held progressively more complex roles at companies such as Xactly, Google, Severn Trent Services, and Aetna. Shana holds an MS in Human Resource Management from Temple University’s Fox School of Business, and a BS in International Politics from UC Santa Cruz.

As SugarCRM’s Chief of Staff, Christian Wettre is responsible for the strategy and operationalization of organization-wide initiatives, including the evaluation and integration of newly acquired businesses and the design of standard operating methodologies. Christian cares deeply about ensuring that SugarCRM delivers measurable results for our customers.

Prior to joining SugarCRM in 2020, Christian was President of W-Systems Corp. where he led a team of over 100 technology professionals and oversaw numerous M&A integrations. He has gained over two decades of experience in designing and deploying innovative solutions for marketing, sales, and service organizations.

Christian originates from Norway and is based in New Jersey, USA. He holds a BS in Economics from the Wharton School at the University of Pennsylvania.

As the founder of sales-i, Paul Black was instrumental in setting the company’s technical direction and leading business and sales partnerships to drive business growth. He defined sales-i’s go to market strategy and oversaw its technical rollout and delivery. With the acquisition by SugarCRM, Paul brings his extensive experience and innovative mindset to Sugar, continuing to influence strategy and integration for sales intelligence products within the new corporate structure. Before founding sales-i, Paul ran his own business in the UK, utilizing a tax system to deliver computing initiatives to company employees, showcasing his long-standing expertise in leveraging technology by promoting and supporting early adoption of computing and digital skills amongst employee bases.